Return & Refund Policy

Because many of our products are personal-care and hygiene items (such as hair extensions), we do not accept returns or exchanges for change of mind.

Damaged, defective, incorrect or misdescribed items

This does not affect your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you receive an item that is damaged, defective, different from what you ordered, or not as described, contact us within 48 hours of delivery with your order number and photos/unboxing video. We will offer a replacement or a full refund to your original payment method.

Cancellations

You may cancel before your order is shipped for a full refund.

Refund timelines

Approved refunds are initiated within 5–7 working days; your bank may take additional time to credit them.